Frequently Asked Questions (FAQ)

Find answers to the most common questions about shopping at HavanMart. Can't find what you're looking for? Contact us — we're happy to help!

Orders & Payments

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping details and complete payment.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at cheridaranit63096@gmx.com or +84 379 461 019.

Shipping & Delivery

How long does shipping take?

Standard shipping takes 7–15 business days. Express shipping takes 3–7 business days. Processing time is 1–2 business days.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and availability are shown at checkout.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number to monitor your delivery.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in original condition. Please review our full Refund Policy.

How long does a refund take?

Approved refunds are processed within 5–10 business days to your original payment method.

What if I received a damaged or wrong item?

Contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no cost to you.

Products

Are your products authentic?

Yes, all products sold on HavanMart are 100% authentic and sourced from verified suppliers.

How do I know which size to choose?

Each product page includes a size guide. If you need further assistance, feel free to contact our support team.

Still Have Questions?

📧 cheridaranit63096@gmx.com
📞 +84 379 461 019
🌐 www.havanmart.shop