Refund Policy

At HavanMart, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

1. Eligibility for Returns

Items are eligible for return within 30 days of delivery, provided they are unused, in original condition, and in original packaging. Certain items such as perishables, digital products, and final-sale items are non-returnable.

2. How to Initiate a Return

To start a return, please contact us with your order number and reason for return:

📧 cheridaranit63096@gmx.com
📞 +84 379 461 019

Our team will respond within 1–2 business days with return instructions.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

4. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or wrong item). We recommend using a trackable shipping method.